Wisconsin REALTORS® Association: A Snapshot of Professional Standards Enforcement in 2024

A Snapshot of Professional Standards Enforcement in 2024

 Janine Smith, Director of Statewide Professional Standards  |    January 06, 2025
ProStandard

The WRA Statewide Professional Standards Enforcement Program continues to uphold REALTOR® professionalism and ethics in Wisconsin real estate practice. This recap highlights key data from 2024, including ethics complaints, arbitration cases and citation activity. By fostering accountability and promoting cooperation, the enforcement program ensures that Wisconsin real estate can remain a trusted and self-regulating profession.

Learn more about the WRA Professional Standards Program. 

Ethics activity 

  • Inquiries: 238 (77% from the public)
  • Filed complaints: 28 (57% from the public)

Member violations

  • Violations: 4
Article(s) Description of allegation(s)
2 Misrepresentation and falsification of documents.
1, 9 Did not protect or promote client interests; did not keep documents current or share copies.
1, 2, 9 Disclosed confidential information, failed to disclose defects and missed contract updates.
15 Made reckless statements about another real estate professional.

 

Disciplinary actions:

  • Fine: $1,000
  • Letter of reprimand: Recorded for 1-3 years
  • Education requirements:
    • NAR ethics training
    • Continuing education (CE) courses
    • Pre-license chapters

Citation policy

  • New citation policy implemented January 1, 2024.
  • Citations: 3 issued in 2024
Articles and Standards of Practice Description of allegation(s) Fine

Article 3

SOP 3-9

 Unauthorized access to property. $1,000

Article 2

SOP 3-9

 Unauthorized access to property. $1,000

Article 1

SOP 1-6

SOP 1-7

Failure to present an offer in a timely manner.

Failure to provide evidence the offer was presented when requested.

$250

$250

Total: $1,500

Meditation and arbitration

Members are required to attempt mediation for mandatory arbitrable issues prior to arbitration. This appears to be a successful tool in resolving monetary disputes.

Outcome Count
Resolved through mediation 6
Arbitration requests (post-unsuccessful mediation) 2
Mediations in progress 2
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  • Check-in opens 30 minutes before class (may vary depending on location).
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  • Sales and broker pre-license students have six months from the date of registration to complete the course.
  • Student cancellations for distance learning programs must be in writing within two weeks of registration and prior to accessing the course work. Students will be refunded minus a $25 cancellation fee.
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Special events (WRA Annual Convention, REALTOR® & Government Day, etc.):
  • Special events including the ones listed above may have additional cancellation restrictions. Consult event details on event webpage(s) for policy information. 

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  • If additional time is needed to complete a pre-license course, WRA students can purchase a 30-day extension for $30. Pre-license extensions are available for students up to 6 months from expiration date, and multiple 30-day extensions are permitted. 

The WRA reserves the right to revise these policies at any time without prior notice. 

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