Frequently Asked Questions

The questions in this section were designed to help familiarize you with the WRA Toolbar and address any questions you might have. If you have a question that is not addressed here, please contact us. You can also download the entire FAQ, by clicking here. If you wish to report a bug, click here.

Installation

• I've downloaded the Toolbar, but it doesn't show up when I open Internet Explorer?
• Can I uninstall the Toolbar?
• When I download the Toolbar, where is it stored on my computer?

Troubleshooting

• I'm getting compatibility errors when I open PDF files. How do I fix this problem?
• I have the pop-up blocker turned on and I am still receiving pop-ups. Why?
• I have Windows 98. The Toolbar does not display in Internet Explorer. Why?
• The WRA Toolbar is being recognized by my antivirus program or anti-spyware program as adware. Why?

General

• How do I get the latest update of the Toolbar?
• Where's the Zoom Tool, and how do I use it?
• What is the My WRA icon?
• What is the WhiteList Editor?
• Can I add and remove sites in the WhiteList Editor?
• Do I need to be online to use the WRA Toolbar?
• How do I determine which version of the Toolbar I am using?
• Will there be a Mozilla Firefox version of the WRA Toolbar?
• Will there be a version of the Toolbar for Netscape Navigator?
• How do I suggest a new feature?
• What revisions have been made to the toolbar since it's original release?

Configuration

• How do I customize the Toolbar?
• Can I remove the button names to save space on the toolbar?
• Can I turn the pop-up blocker off?

Searching

• How do I use the search function?
• How can I change the default search site?
• How do I search by MLS ID?
• How do I search for something in a past issue of Wisconsin Real Estate Magazine?
• What does the highlight button do?
• What is AutoComplete?
• What is drop-down search history?
• What does the search drag feature do?
• How do I clear my search history?
• How does the Show Word-Find function work?

Mortgage Calculator

• When I click the tables and graphs tabs it does nothing. Why?
• How do I check the current mortgage rates from the Inputs and Affordability tab?
• Can I download the amortization table?
• How do I print the entire amortization table?
• Can I download the bar and curve charts from the tables tab?
• On the graphs tab, what do the numbers represent on the left hand side?
• On the Affordability Tab, how do I calculate my net yearly income and monthly debt?
• How is affordability calculated?